Warranty policy

ACPI provides replacement or repair services to our customers for defective products within the applicable warranty period. During the warranty period, ACPI will provide warranty service pursuant to the following terms and condition

Warranty Period

Duration Product Categories Model
Five Year Warranty or TBW Limited CF Card ECF71 & ECE71-T
CFast EFS32 & CFS32-T
PDATA DOM(40PIN) EDM54-V & EDM54-VT
PDATA DOM(44PIN) EDM64-V & EDM64-VT
SDATA DOM SDM03-V & SDM03-VT、SDM03-HL & SDM03-HLT、
SDM03-HR & SDM03-HRT、SDM03II-V & SDM03VV-VT、
SDM03II-HL & SDM03II-HLT、SDM03II-HR & SDM03II-HRT、
SDM03U-V & SDM03U-VT、SDM03U-HL & SDM03U-HLT、
SDM03U-HR & SDM03U-HRT、SDM03S-V & SDM03-VT、
SDM03S-HL & SDM03S-HLT、SDM03S-HR & SDM03S-HRT
2.5" SATA SSD SED25 & SED25-T
mSATA MSS43 & MSS43-T
Half Slim HSS23 & HSS23-T
2.5" SATA SSD LT SED23 & SED23-T
Three Year Warranty or TBW Limited CF Card ECF71-M & ECE71-MT
CFast CFS32-M & CFS32-MT
SDATA DOM SDM03-VM & SDM03-VMT
SDM03-HLM & SDM03-HLMT
SDM03-HRM & SDM03-HRMT
SDM03II-VM & SDM03VV-VMT
SDM03II-HLM & SDM03II-HLMT
SDM03II-HRM & SDM03II-HRMT
SDM03U-VM & SDM03U-VMT
SDM03U-HLM & SDM03U-HLMT
SDM03U-HRM & SDM03U-HRMT
SDM03S-VM & SDM03-VMT
SDM03S-HLM & SDM03S-HLMT
SDM03S-HRM & SDM03S-HRMT
2.5" SATA SSD SED25-M & SED25-MT
mSATA MSS43-M & MSS43-MT
Half Slim HSS23-M & HSS23-MT
2.5" SATA SSD LT SED23-M & SED23-MT
M.2 PCIe M2PD2-3L & M2PD2-3F
M2PD2-4L & M2PD2-4F & M2PD2-4M
M2PD2-8L & M2PD2-8F
M2PDD-8L & M2PDD-8LT
M2PCRII-8L & M2PCRII-8LT
M2PDC-8L & M22PDC-8LT XM2P4l1-8T
M.2 SATAIII M2SCFII-4M & M2SCFII-4F & M2SCFII-4MT & M2SCFII-4FT
MSCFIV-8M & MSCFIV-8F & MSCFIV-8MT & MSCFIV-8FT
M2SCG-4M & M2SCG-4MT & M2SCG-8M & M2SCG-8MT
M2SCQ-4L & M2SCQ-4F & M2SCQ-4LT & M2SCQ-4FT
M2SCQ-6L & M2SCQ-6F & M2SCQ-6LT & M2SCQ-6FT
M2SCQ-8L & M2SCQ-8F & M2SCQ-8LT & M2SCQ-8FT
Warranty Limitation
  1. Warranty is void when users disobey instructions given by the user’s manual resulting in damages.
  2. Any software or digital content included with the product like the disc, downloadable, or preloaded form is not covered under this Warranty.
  3. Warranty is void when product damage due to external causes, including accident, electrical power, abnormal electrical, mechanical or environmental conditions, and usage not in accordance with product instructions, misuse, neglect, alteration, repair, improper installation, or improper testing.
  4. Any product which has been modified or operated outside of ACPI's publicly available specifications or where the original identification markings (trademark or serial number) has been removed, altered, or obliterated from the product.
  5. Warranty is void when damages are caused by computer viruses or caused when trying to remove the virus.
  6. If the amount of written data exceeds the TBW value specified in the Datasheet, the warranty will be invalid
Warranty Duration
Product warranty durations are calculated based on the date of purchase. Please provide original proof of purchase documents (eg. receipt or invoices) when requesting warranty services. If customers are unable to provide an original copy of such documents, the warranty period will be based on the manufacturing date stated on the product.
Replacement and Repair Guidelines
  1. Within 30 days from the purchase date of ACPI product(s), if it is not man-made error or incompatibility issues, ACPI will provide you with a replacement. Products that do not meet DOA exchange conditions are still entitled to RMA services.
  2. Products within the warranty period, warranty services are free of charge (Including labor or exchange services). The exchange of product or product parts are of the same specifications or equivalent to.
  3. If the product is outside warranty ACPI will still repair a defective product, however, the customer will be charged for the cost of labor and replaced parts.
Receiving Warranty Service
According to the ACPI warranty procedure, the defective product should be returned only with prior authorization from ACPI. Please contact the ACPI sales department (tw.sales@patriotmemory.com) with the following information: product model number and description, nature of the defect, conditions of use, proof of purchase, and purchase date. ACPI will issue a Return Material Authorization or Product Repair Authorization number. Ship the defective product to:

ACPI,

8F-2, No. 150, Jian 1st Rd.,Zhonghe District, New Taipei City, 23511, TAIWAN (R.O.C.)

Tel:+886-2-7731-5188