Warranty Information

Warranty policy

ACPI Digital provides replacement or repair services to our customers for defective products within the applicable warranty period. During the warranty period ACPi Digital will provide warranty service pursuant to the following terms and conditions.

 

Warranty period

Five Years Warranty

CF Card

ECF71, ECE71-T

CFast

CFS3F,CFS3F-T,CFS3FIII,CFSF3FIII-T

PATA DOM(40PIN)

EDM54-V,EDM54-VT

PATA DOM(44PIN)

EDM64-V ,EDM64-VT

SATA DOM

SDM0CII-V,SDM0CII-VT

SDM0CII-HL,SDM0CII-HLT

SDM0CII-HR,SDM0CII-HRT

SDM0CU-V ,SDM0CU-VT

SDM0CU-HL,SDM0CU-HLT

SDM0CU-HR,SDM0CU-HRT

2.5" SATA SSD

SED2F, SED2F-T,SED2FII,SED2FII-T,SED2FIII,SED2FIII-T,SED2FIV,SED2FIV-T,SED2FV,SED2FV-T

mSATA

MSS4F, MSS4F-T,MSS4FII,MSS4FII-T,MSS4FIII,MSS4FIII-T

Half Slim

HSS2F,HSS2F-T

 

Three Years Warranty

CF Card

ECF71-M , ECE71-MT

CFast

CFS3F-M ,CFS3F-MT,CFS3FIII-M,CFS3FIII-MT

SATA DOM

SDM0CII-VM, SDM0CII-VMT

SDM0CII-HLM,SDM0CII-HLMT

SDM0CII-HRM,SDM0CII-HRMT

SDM0CU-VM,SDM0CU-VMT

SDM0CU-HLM,SDM0CU-HLMT

SDM0CU-HRM , SDM0CU-HRMT

2.5" SATA SSD

SED2F-M,SED2F-MT,SED2FII-M,SED2FII-MT,SED2FIII-M,SED2FIII-MT,SED2FIV-M,SED2FIV-MT

SED2FV-M,SED2FV-MT

mSATA

MSS4F-M,MSS4F-MT,MSS4FII-M,MSS4FII-MT,MSS4FIII-M,MSS4FIII-MT

Half Slim

HSS2F-M,HSS2F-MT

DRAM Module

DDR2, DDR3, DDR4 DRAM Module Series

Warranty Limitation

1.   Warranty is void when users disobey instructions given by the user’s manual resulting in damages.

2.    Any software or digital content included by with product, in disc, downloadable or preloaded form is not covered under this                     Warranty.

3.   Warranty is void when product damage due to external causes, including accident, electrical power, abnormal electrical,                         mechanical or environmental conditions, and usage not in accordance with product instructions, misuse, neglect, alteration, repair,       improper installation, or improper testing.

4.   Any product which has been modified or operated outside of ACPI Digital's publicly available specifications or where the original         identification markings (trademark or serial number) has been removed, altered or obliterated from the product.

5.   Warranty is void when damages are caused by computer viruses or caused when trying to remove the virus.

 

Warranty Duration

Product warranty durations are calculated based on the date of purchase. Please provide original proof of purchase documents (eg. receipt or invoices) when requesting warranty services. If customers are unable to provide an original copy of such documents, the warranty period will be based on the manufacturing date stated on the product.

 

Replacement and Repair Guidelines

1.   Within 30 days from purchase date of ACPI Digital product(s), if it is not man-made error or incompatibility issues,  ACPI Digital will provide you with a replacement. Products that do not meet DOA exchange conditions are still entitled to RMA services.

2.   Products within the warranty period, warranty services are free of charge (Including labor or exchange services). The exchange of product or product parts are of the same specifications or equivalent to.

3.   Beyond warranty period - outside warranty  ACPI Digital will repair a defective product even beyond warranty, however, the customer will be charged for the cost of labor and replaced parts if the defective product was returned beyond the applicable warranty period.

 Receiving Warranty Service

According to  ACPI Digital warranty procedure, defective product should be returned only with prior authorization from  ACPI Digital. Please contact  ACPI Digital sales department (sales@acpigroup.com) with the following information: product model number and description, nature of defect, conditions of use, proof of purchase and purchase date.  ACPI Digital will issue a Return Material Authorization or Product Repair Authorization number. Ship the defective product to:

 

ACPI Digital Co., Ltd.

Rm. 2, 11F., No.186, Jian 1st Rd., Zhonghe Dist., New Taipei City, Taiwan (R.O.C.)

Tel: +886-2-7731-5188